Frequently Asked Questions
How can I be sure what a cowhide will look like?
Cow hides are shown on our website as an indication of the type, size and quality of hides. These are based on those available for purchase from our shopfront in Bungendore NSW.
Please visit our store or contact us for more information.
I am not in Australia, can I still buy animal hides?
Yes. All of the hides we stock can be exported from Australia although there may be limits on quantity and a demand for a permit. However, it is the duty of the buyer to check the import laws of the target country to ensure there will be no quarantine issues on arrival and additionally obtain the relevant Australian or CITES permits if needed. Permits will also be required for international orders of kangaroo and crocodile products.
You can obtain information about exporting regulations and permit applications from the Department of Sustainability, Environment, Water, Population and Communities.
My leather product has some unusual marks on it. What are they?
Leather is a natural product, a skin, and like human skin it contains blemishes and imperfections which will appear on the final manufactured product. It is not uncommon to find variations in the grain, areas that feel thicker or thinner than the surrounding area or even scarring on the leather. Equally, the tanning and dyeing processes can mask or add to marks and also result in new markings on the leather. Further, these marks are a tell-tale sign that your product is genuine leather and not synthetic. Additionally, markings you find on your product are unique and also ensure that your product is one of a kind.
How do I determine my hat size?
Different manufacturers use different sizing scales to size their hats. Some manufacturers work in centimetres, inches and on a S/M/L basis etc. To determine your size, measure the circumference of your head, starting at the centre of your forehead and measuring the whole way around the crown. Then, once you have this measurement, use our conversion table below to select the correct size for your style of hat.
|Extra Small/Kids||XS||52cm||6 3/8|
|Medium Large||M/L||58cm||7 1/8|
|Extra Large||XL||61-62cm||7 5/8|
|Double Extra Large||XXL||63-64cm||7 7/8|
You will be notified your item is on back order or items out of stock at the time of your order. These items will be automatically placed on backorder, unless the item/s are discontinued. If you do not wish to receive backorders please advise us immediately. Backorders are shipped as soon as the stock becomes available and also as the customer agrees to accept all products as ordered when delivered.
How do I determine my belt size?
Belts are commonly sized in inches, although some manufacturers also provide metric sizes on their belts. Although commonly thought, the size of a belt is not determined by measuring the whole length of the belt. Size is taken from the length between the bottom of the buckle and the middle buckle hole. To determine your belt size, take your hip or waist measurement, depending on where you intend to wear the belt. This will ensure your belt is initially sized at the middle hole, leaving 2-3 holes on either side to accommodate changes in weight or body measurements.
NB: we will not refund a product if it has been ordered in the wrong size or colour. We will however be happy to exchange if the product is returned to us in saleable condition with a self-addressed and postage paid envelope enclosed.
*Quick Tip – In most cases, your belt size will be the same as the top measurement of a pair of well fitting pants or trousers.
Payment, Pricing & Promotions
When purchasing specials a freight charge will apply and Terms and conditions apply to SALE items.
Returns & Replacements
We offer warranty in line with the Fair-trading Laws of Australia, Return of goods to Leather & Trading is the responsibility of the customer. A refund, exchange or repair will be made on receipt of the faulty item due to faulty workmanship, along with their proof of purchase. Additionally, please make contact with Leather & Trading prior to sending in the faulty item. However, please choose carefully we do not give refunds for change of mind, colour or unwanted gifts.
Privacy & Security
Shipping & Delivery
Once your order has been picked and packed freight is charged depending on the total weight or cubic volume (whichever is greater). Then, freight is charged using the rates quoted by the Postal / Freight company at time of dispatch.
Terms and Conditions
We offer warranty in line with the Fair-trading Laws of Australia, Return of goods to Leather & Trading is the responsibility of the customer. A refund, exchange or repair will be made on receipt of the faulty item due to faulty workmanship, along with their proof of purchase. Additionally, please make contact with Leather & Trading prior to sending in the faulty item. However, please choose carefully, we do not give refunds for change of mind, colour or unwanted gifts.
The information contained in this website is for general information purposes only. This information is provided by Leather and Trading and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability. This is with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Through this website you are able to link to other websites which are not under the control of Leather and Trading. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, Leather and Trading takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
Leather and Trading is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from January 2012.
Statement of Ownership
This is to certify that this website is owned and run by Leather & Trading, ABN 22 258 851 386.
Trading as Bungendore Village Leather. Trading as Lakes Leathercraft. Leather and Trading is registered in NSW 2621 and has been active since October 2009.
Information We Collect
Details of your visits to our website and the resources that you access, including, but not limited to, traffic data, location data, weblogs and other communication data.
Information that you provide by filling in forms on our website, such as when you signup to our newsletter, register for information or make a purchase.
Information is provided to us when you communicate with us for any reason.
On occasion, we may gather information about your computer for our services and to provide statistical information regarding the use of our website to our advertisers. Such information will not identify you personally it is statistical data about our visitors and their use of our site. However, this statistical data does not identify any personal details whatsoever.
Similarly to the above, we may gather information about your general internet use by using a cookie file. A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
All computers have the ability to automatically accept or decline cookies. This can be done by activating the setting on your browser which determines how to deal with cookies. Please note that should you choose to decline cookies, you may be unable to access particular parts of our website.
Use of Your Information
The information that we collect and store relating to you is primarily used to enable us to provide our services to you. In addition, we may use the information for the following purposes:
To provide you with information requested from us, relating to our products or services. Additionally, to provide information on other products which we feel may be of interest to you. In the case where you have consented to receive such information.
Also to meet our contractual commitments to you.
For use in notifying you about any changes to our website. This may include improvements or service/product changes, that may affect our service.
If you are an existing customer, we may contact you with information about goods and services similar to those which were the subject of a previous sale to you.
Further, we may use your data so that you can be provided with information about unrelated goods and services which we consider may be of interest to you. We may contact you about these goods and services by any of the methods that you consented at the time your information was collected.
If you are a new customer, we will only contact you or allow third parties to contact you only when you have provided consent. This includes only by those means you provided consent for.
In the case that you do not want us to use your data for our or third parties you will have the opportunity to withhold your consent to this. This occurs when you provide your details to us on the form on which we collect your data.
Please be advised that we do not reveal information about identifiable individuals to our advertisers. However, we may, on occasion, provide them with aggregate statistical information about our visitors.
Storing Your Personal Data
Data that is provided to us is stored on our secure servers. Details relating to any transactions entered into on our site will be encrypted to ensure its safety.
The transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and transmission of such data is therefore entirely at your own risk. Where we have given you (or where you have chosen) a password so that you can access certain parts of our site, you are responsible for keeping this password confidential.
Disclosing Your Information
Where applicable, we may disclose your personal information to any member of our group. This includes, where applicable, our subsidiaries, our holding company and its other subsidiaries (if any).
We may also disclose your personal information to third parties:
Where we sell any or all of our business and/or our assets to a third party.
Where we are legally required to disclose your information.
To assist fraud protection and minimise credit risk.
Third Party Links
You might find links to third party websites on our website. These websites should have their own privacy policies which you should check. However, we do not accept any responsibility or liability for their policies whatsoever as we have no control over them.
Access to Information